Return Policy

Your ALADDIN WATER MAT ™ comes with a one-year warranty as set forth below and is given by ALADDIN WATER MAT ™. In respect to product purchased and used in the United States. ALADDIN WATER MAT ™  products, when delivered to you in a new condition in original container, are warranted against defects in material or workmanship for one year from date of purchase so long as the product remains the possession of the original owner.

When returning any product, you must first contact ALADDIN WATER MAT ™ Customer Service to obtain return authorization number or RAN. Please email to our returns department at support@aladdinwatermat.com so that one of our associates can best assist you. Shipping a package without an RAN could cause problems.

For all other returns, items must be in unused condition with all the original inserts and accessories in order to receive a full product refund.. The product must be packaged securely with a copy of the invoice or bill of sale together with a RAN, and a reason for returning (description of defect ) .

Shipping charges will be prepaid by the customer and will not be refunded. 

 

Outbound / Inbound shipping costs are non-refundable.

$150.00 charge for all ordered returned due to delivery refusal.

Defective product(s) returned to ALADDIN WATER MAT ™ and proven to be defective upon inspection, will be repaired or exchanged for a new product where applicable.

Products covered by this One Year Warranty will be returned to you without charge by ALADDIN WATER MAT ™. This One Year Warranty covers only manufacturing defects and does not apply in the following cases:

 

  • Loss or damage to the product due to abuse; mishandling; alteration; accident; failure to follow maintenance or storage instructions; or any acts of God, including storm or animal damage.
  • Loss or damage to the product from towing or incorrect tethering.
  • Surface snags, scuffs & tears from sharp objects, including metal objects, nails, claws, swim suit ornamentation, jewelry, other water toys, etc.
  • Wear and tear from normal use and weathering, including weathering from UV light.